All of our items are shipped in double boxes.  The item is packaged in either a white or craft box that is suitable for wrapping for gift giving.  That box then is packed in a shipping box and packaged carefully against breakage.  Should an item arrive broken, please contact Bob's Variety Store at once. We ship all packages UPS ground or USPS Priority Mail and the contents are insured for the value of each item. 

When we ship an item an e-mail is generated informing the customer of the date of shipment, the date of expected delivery and the tracking number.   Therefore, you always know where your shipment is and when it is due to arrive at your door. PLEASE allow at least 7 - 10 business days for delivery of SOME ITEMS as we have to get them from our warehouse in California. 

Overseas customers  

We do ship overseas but expect to receive an E-Mail or phone call regarding extra shipping charges. Paypal does not charge for international  shipping and should not show up when you check out. We will send you a invoice for the exact amount.

Returns:

Bob's Variety Store warrants each item to perform as expected and to have the appearance and luster that it appears to have on our site or in our store.   If you are not happy with the item, please contact us for an RMA number for return. 

Bob's Variety Store is primarily concerned with customer satisfaction.  If you are not satisfied with your purchase, you may return it to us for a full refund, minus the shipping cost. Please allow 15 days from the date of the return for that check to be mailed out to you or credited back to your account  Due to the shipping times and distances, some allowances have been made concerning returns.  Therefore, you have be ve 10 days from the date you received the item to return it to us for a full refund. Their  will be also an additional 15% restocking fee minus the shipping.  No returns accepted without the original packing. For any damages during transit the claim shall be made directly with the carrier- USPS or UPS

Disclaimer:

Bob's Variety Store does not make nor manufacture any of the items that we sell in our store.  Therefore, we are to be held harmless of any liability due to any damage or injury caused by any of the items that we sell.  Also, un-coated brass items should NEVER be used to drink out of or to place food in.  Brass table items are for decoration ONLY and NOT as food or beverage utensils.

Thank you for visiting our on-line shop and we look forward to hearing from you in the future.

Sincerely,

Bob's Variety Store       -   Bob@bobsvarietystore.com